If an instructor has required you to use LockDown Browser to take a test, you must download and install it before being able to access that test. The link to download LockDown Browser is available when you start to take the test that requires it, so downloading and installing is simple.
These instructions are for Windows and Mac computers. Please note that different instructions for Chromebooks are available below.
Important: If you have already downloaded and installed Lockdown Browser, then you should navigate to your quiz from there. You only have to download and install Lockdown Browser once.
Downloading and installing Respondus
- Navigate to your Canvas course site and
click the quiz link.
- Click Take the
- The Lockdown Browser download link will
appear with the following text:
- Click Download Respondus LockDown
- The link takes you to a screen that gives
you an overview of LockDown browser. You
can view that video, or just click Install
Instructions for downloading
LockDown Browser in Chromebook
To install the new extension to a student-owned Chromebook, use the regular LockDown Browser installation link as described in steps 1-4 above. That link will direct you to the Chrome web store, where you should select "Add to Chrome" to install the extension.
Important: You will not be able to search for the app directly from the Chrome web store.
Taking a test with LockDown
- Run Lockdown Browser from your computer
(the shortcut is usually on your desktop,
users can find it in their
Applications folder as
- Follow all instructions about
closing other programs and
- Log into Canvas.
- Navigate to your course and start taking
- When you are finished taking your quiz,
exit out of LockDown Browser.
Several resources are available if you encounter problems with LockDown Browser.
- The Windows and Mac versions of LockDown
Browser have a "Help Center" button
located on the toolbar. Use the "System
& Network Check" to troubleshoot
issues. If an exam requires you to use a
webcam, also run the "Webcam Check" from
- Respondus has a Knowledge
Base that can answer most
- If you're still unable to resolve a
technical issue with LockDown Browser, go
to support.respondus.com and select "Submit a Ticket". Provide
detailed information about your problem
and what steps you took to resolve
- Email email@example.com from
8:00 am - 4:30 pm, and also provide
detailed information on what step in this
guide you had trouble with. Note that you
may only get a response within business