OIT implemented a change for the login process on the Canvas website. This is what they are suggesting:
You will now need to go to https://slcc.instructure.com/login/saml and sign in using your email@example.com and your current MySLCC password.
If you are not sure what your current password is, or it is older than the year 2020, please go to https://authp.slcc.edu/gen_pass/default.aspx. Once you have changed your password please wait 30 minutes before trying to log in again.
If you have already changed your password clearing cookies from https://login.microsoftonline.com/ will resolve most issues. Here are the steps to clear cookies from the most frequently used web browsers.
- Google Chrome: https://support.google.com/chrome/answer/95647#zippy=%2Cdelete-cookies-from-a-site
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-the-current-website
- Apple Safari: https://www.macrumors.com/how-to/delete-cookies-safari/
If you continue to have issues, please contact the OIT office for assistance.
MySLCC Help & Technical Support
- Technical Support Help Desk website with Live Chat
- Email: firstname.lastname@example.org